Thank you for shopping with king Skie Music. We value our customers and want you to be completely satisfied with your purchase. This Refund and Returns Policy explains our guidelines for returns, exchanges, and refunds.
Eligibility for Returns
We accept returns or exchanges only if:
- The item is defective, damaged, or incorrect.
- The return request is made within 7 days of receiving your order.
- The product is unused, in its original packaging, and in the same condition you received it.
Non-Returnable Items
We do not accept returns for:
- Digital downloads or music files
- Gift cards
- Clearance or sale items
- Merchandise that has been worn, washed, or altered
Return Process
To initiate a return, please follow these steps:
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Contact us through our Contact Page within 7 days of delivery.
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Provide your order number, reason for return, and photos (if applicable).
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We will review your request and provide return instructions.
Note: Customers are responsible for return shipping costs unless the product is defective or incorrect.
Refunds
Once your return is received and inspected:
- If approved, we will issue a refund to your original payment method within 7–10 business days.
- Shipping costs (if any) are non-refundable unless the item was defective or incorrect.
Exchanges
We can replace items only if they are defective, damaged, or the wrong product. If you need an exchange, please contact us within 7 days of receiving your order.
Damaged or Incorrect Items
If your item arrives damaged or you receive the wrong product:
- Contact us immediately with photos of the item and packaging.
- We will arrange for a replacement or refund at no extra cost to you.
Contact Us
For any questions or concerns about our Refund and Returns Policy, please reach out via our Contact Page.
